WhatsApp commerce command center
Run WhatsApp orders, agents, tickets, and delivery from one platform
WapiPro Seller Platform helps online sellers confirm orders, coordinate agents, track customer conversations, manage tickets, sync Google Sheets, and push shipments to carriers without losing control of the customer journey.
Seller command center
Today’s operations
Agent confirmed Call ref 0427
Address updated and customer note saved.
WhatsApp conversation logged
Inbound and outbound messages stay attached to the order.
Sendit shipment queued
Pickup and destination districts validated.
Replace scattered WhatsApp operations with one controlled workflow
The page is built around the real problems sellers face after leads become orders.
Orders are confirmed in chats, sheets, and agent notes.
Every order has status, owner, call ref, customer history, and next action.
Managers cannot see what agents are doing in real time.
Team queues, reassignment, agent status, tickets, and QA give managers operational visibility.
Shipping fails because city, phone, or pickup details are incomplete.
Carrier validation, pickup locations, Sendit districts, price preview, and retry protect the shipment flow.
Customer support loses context across WhatsApp, calls, and orders.
Customer 360 brings orders, tickets, notes, calls, and conversation history into one page.
A complete workflow for WhatsApp commerce teams
From order creation to delivery follow-up, every step has a clear owner, status, and audit trail.
Capture orders
Create orders manually, pull them from Google Sheets, or connect API workflows from your store.
Confirm with agents
Route orders to agent teams with queues, skills, reassignment, notes, and call references.
Handle customer cases
Open tickets for returns, refunds, complaints, callbacks, and after-sales work.
Ship and track
Create carrier shipments, retry failed attempts, track delivery state, and keep order history clean.
Give your team one place to work before the next order spike.
Start with the order center, then enable agents, tickets, shipping, and integrations as your operation grows.
Seller operations built into the product
The platform now covers the operational features sellers need after WhatsApp contact export.
Seller dashboard
Track orders, confirmation backlog, ready-to-ship work, problems, and recent activity.
Order center
Search by call ref, order number, customer, phone, or tracking number and manage the full order lifecycle.
Product catalog
Keep seller products controlled so agents cannot inject items from another seller catalog.
Teams and roles
Invite agents, leads, supervisors, and managers with role-based permissions.
Customer 360
See customer orders, addresses, shipments, tickets, notes, calls, and WhatsApp context in one place.
Audit-ready history
Every order, assignment, ticket, call, and shipment keeps operational history for review.
Agent workspace for real call-center work
Agents work inside a dedicated /agent workspace with order queues, call controls, tickets, customer lookup, and team supervision.
Smart queues
Agents see only accessible team work and managers can monitor the full team queue.
Ticket lifecycle
Returns, refunds, complaints, callbacks, and after-sales cases stay linked to customers and orders.
Unified conversation log
Inbound WhatsApp messages and outbound order/API messages appear in the same timeline.
SLA and QA controls
Managers can configure dispositions, SLA rules, retention, IP allow lists, and QA review flows.
Queue ownership
Assignments scoped by team membership
Customer lookup
Search name, phone, order, call ref, tracking
Case management
Tickets, notes, timeline, watchers
Manager view
Team overview, reassignment, agent status
Carrier-ready shipping for Moroccan sellers
Configure pickup locations, sync Sendit districts, preview prices, create shipments, retry failures, and keep CSV export as a fallback.
Sendit integration
Connect with public and secret keys, sync districts, validate phone numbers, and create delivery shipments.
Pickup locations
Manage multiple pickup addresses and use carrier districts for pickup and destination validation.
Shipping visibility
Show tracking number, label URL, carrier status, latest error, price preview, and shipment attempts.
Connect the tools around your operation
WapiPro supports both browser export workflows and backend commerce integrations.
WhatsApp Cloud API
Use Meta accounts, templates, webhooks, transactional messages, and status updates.
Google Sheets sync
Create seller sheets, map columns, push order updates, and pull new spreadsheet orders.
Developer API
Sync contacts, resolve audiences, manage templates, and trigger transactional messages.
Tracking and pixels
Keep global public tracking separate from seller-specific marketing pixel settings.
A practical path from first setup to live operations
The conversion goal is simple: register, configure the seller workspace, then let the team process real orders.
Create seller workspace
Set up store profile, products, Google Sheets, WhatsApp account, and preferred carrier.
Invite the team
Add agents, leads, managers, skills, permissions, SLA rules, and call dispositions.
Process real orders
Confirm orders, log customer context, open tickets, create shipments, and track outcomes.
Plans for sellers and growing teams
Start small, then scale into agent teams, order operations, campaigns, and integrations.
Free
- check_circle Limited exports
- check_circle CSV export
- check_circle Community support
Starter
- check_circle 2,000 credits / month
- check_circle CSV & Excel export
- check_circle Email support
Pro
- check_circle 10,000 credits / month
- check_circle All export formats
- check_circle Priority support
- check_circle API access
Business
- check_circle 50,000 credits / month
- check_circle All features
- check_circle Dedicated support
- check_circle Custom integrations
Questions sellers ask before moving operations into WapiPro
Clear answers for teams comparing spreadsheets, WhatsApp chats, agents, tickets, and carrier workflows.
Is this the same product as the WhatsApp Contact Exporter? expand_more
No. The contact exporter stays focused on browser-based WhatsApp exports. The seller platform is for order operations, agents, tickets, shipping, customer history, and integrations.
Can my agents use WapiPro without accessing the seller dashboard? expand_more
Yes. Agents, leads, and managers work inside the dedicated /agent workspace with permissions based on active team membership and role.
Does WapiPro support delivery carriers? expand_more
Yes. V1 includes CSV export, self delivery, and a Sendit.ma integration with pickup locations, district sync, price preview, shipment creation, tracking, and retry flows.
Can we search customers during phone calls? expand_more
Yes. Agents can search by name, phone, order number, call reference, or tracking number and open a seller-scoped Customer 360 account.
Can we start with a small team? expand_more
Yes. You can start with the seller order center, then add agent teams, ticket workflows, WhatsApp messages, Google Sheets, and carrier shipping as the operation grows.
Use v4 for contact export. Use v5 for seller operations.
Keep the contact exporter landing page focused, and send commerce teams to the platform page built for their real workflow.