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Refund Policy

Refund Policy Overview

At WapiPro, we want our refund policy to be clear, simple, and fair. This policy explains how refunds work for purchases processed through Paddle and PayPal. You may request a refund within 14 calendar days of the transaction date for any reason. This 14-day refund window has no usage limits, technical-issue requirements, credit-consumption conditions, or other exceptions.

14-Day Refund Window

  • Refund requests made within 14 calendar days of the transaction date will be honored without requiring a reason.
  • The 14-day refund window applies even if you have started using WapiPro or used purchased credits.
  • We do not require a technical issue, unused account, unused credits, or any specific reason during this 14-day window.
  • This 14-day refund window applies to WapiPro purchases processed through Paddle or PayPal, including subscription payments, renewals, credit packs, and add-ons.

How to Request a Refund

  1. 1 Send an email to [email protected] with the subject 'Refund Request'.
  2. 2 Include the email address on your WapiPro account.
  3. 3 Include your invoice number, Paddle transaction reference, or PayPal transaction ID if available.
  4. 4 Tell us whether you paid through Paddle or PayPal so we can route the request correctly.
  5. 5 We will review and process valid 14-day refund requests as quickly as possible, usually within 2-3 business days.

Important Notes

  • • For Paddle purchases, Paddle may act as the Merchant of Record and may process the refund on our behalf. WapiPro provides a minimum 14-day refund window with no exceptions or conditions for Paddle-processed purchases.
  • • For PayPal purchases, WapiPro provides the same 14-day refund window. PayPal refunds are normally returned through PayPal to the original payment method where possible.
  • • PayPal refund timing can vary by funding source. PayPal balance refunds may appear quickly, while card or bank refunds can take longer depending on the card issuer, bank, and payment status.
  • • If a refund is issued, access to the refunded subscription, add-on, or purchased credits may be removed or adjusted.
  • • Canceling a subscription stops future renewal charges but does not automatically refund previous payments. To request a refund for a payment already made, contact us within 14 calendar days of that transaction.
  • • After 14 calendar days from the transaction date, refunds are not guaranteed unless required by applicable law, payment provider rules, or a billing correction such as a duplicate charge.